How do I retreive and handle my orders via API or via my existing software ?
Which e-commerce solutions do you provide integration with ?
IMN offers orders modules for Prestashop, Magento 1, Magento 2 and PlentyMarkets. JTL/Wawi through Unicorn has also developped a plugin for orders.
You will find the modules on the dedicated page here : Plugins
If you use other e-commerce solutions, it might be possible to integrate the IMN API, but your end part will have to be developed by yourself in alignment to the IMN API instructions available here : https://api-docs.imn.io/
Where do I see my orders from the target Marketplaces ?
The orders that you will receive from your target markets (ePRICE, Cdiscount and Kaufland) will be centralized into your IMN Orders section. You can also manage the order status accordingly.
Please note that the eMAG order sync functionality is not available - to consult your eMAG orders for now you need to visit your eMAG back office.
You can use IMN to sync the offers, and consult orders on the actual eMAG platform back office. Note that this applies to eMAG only, for all the other Target Markets, orders are centralized in IMN.
Your orders from target markets will not be visible, though, on your home marketplace.
You will keep seeing your home market orders on your home market, and all the target markets orders will be centralized on IMN.
I don't see the orders from eMAG in my IMN Back-office
Please note that the eMAG orders are managed directly from the eMAG back office, which is easily accessible from the IMN overview straight away.
To visualize your eMAG back office : Click on the eMAG logo , and then on the blue button
From there you'll be able to handle shipments, customer messages, and be in touch with eMAG support for any inquiry you might have relating to operations on the eMAG Marketplace.
How can I manage deliveries ?
Please find a recap of the delivery policies for each market - please consult the Marketplace's terms and conditions as these modus operandi can change :
Sellers can set up their shipment settings individually, including the shipping costs and delivery times. They can either offer free shipment, or state the shipping costs seperately. To set up shipping costs, shipping groups have to be created, following the section "Versandeinstellungen" in the seller backend. The delivery time can also be chosen freely, sellers only need to make sure that orders can be delivered within the time given.
The untracked mode ("Normal Mode") is available only for products below 25€ value. Above this, tracking + registered modes are mandatory.
Merchants will have to provide a tracking option in any case.
Express mode is also optional if you are able to deliver your customers within 1 working day, excluding preparation delay.
For transformation purposes, Free shipping is recommended but not mandatory.
Sellers can set up their shipment settings individually, including the shipping costs and delivery times. They can either offer free shipment, or state the shipping costs seperately. Seller can set up shipping costs in the seller backend. The delivery time can also be chosen freely, sellers only need to make sure that orders can be delivered within the time given.
Free shipping is not mandatory. The shipping cost can be settled directly in the shipping tax section. Orders should be shipped, ideally, in 24/48 hours. Exceptions can be made up to 10 days. Sellers need to set a handling time indicator for each SKU.
Do the Marketplaces offer Fulfilment Services ?
Regarding transportation and fulfilment programs, each market has different options which can become part of how you manage your offers/orders.
Those details though, will have to be checked with the market specifically. Cdiscount and eMAG can provide the option of a fulfilment program.
Regarding eMAG fulfilment, you can ask via opening a ticket on the support system : https://marketplace.emag.ro/claims/messages/new
For Cdiscount - Sending a message via the institutional website https://marketplace.cdiscount.com
For further information on transportation services proposed by the other markets :
Kaufland.de - firstname.lastname@example.org
ePRICE - email@example.com
Which Shipping Company / Courier should I use ?
You are free to choose any shipping company as long as it is able to provide a tracking number to the customer and it can serve the country where your customer is located within the expected timeframe of each Marketplace.
Here are some popular international couriers which you may use :
DHL : https://www.dhl.com/
DPD : https://www.dpd.com/group/en/services/business-shipping/
Fedex : https://www.fedex.com/
UPS : https://www.ups.com/
TNT : https://www.tnt.com/
The list is not restrictive and IMN via the Marketplaces allows more than 40 different shipping companies.
How can I manage Returns ?
Please find below the respective policies for returns on each marketplace - please consult the Marketplace's terms and conditions as these modus operandi can change :
As any customer request, returns need to be processed within 48 hours on working days. If the value of the returned product exceeds EUR 40.00
(€ 40.01, excl. delivery charges for the initial delivery), the seller has to bear the return shipping costs and provide a prepaid return label.
Otherwise, the customer bears the return costs. The return address must noch be within Germany, but within Europe.
The handling of returns will be directly in the seller backend via the discussion feed with the customer.
The return costs will be beared by the customer only in case of retractation and if the return address is in italy. In all other cases, it will be beared by the seller.
A local return address is not mandatory but highly recommended.
The handling of returns will be directly in the seller shop via the discussion feed with the customer.
The return costs will be beared by the customer only in case of retractation AND if the return address is in France. In all other cases, it will be beared by the seller.
If the merchant wants send a prepaid label, he can do it in the discussion feed too.
Depending on the logistics option for shipping the orders, returns can be handled either by eMAG (fulfilment services), either by the sellers (if they choose to ship directly to the end user).
The return costs are decided exclusively by the seller. Local return address is not mandatory, with the exception of FBE.
How will I be paid for my sales ?
You will be paid for your sales directly by the Marketplaces, following their own payment conditions - Each channel will transfer your funds corresponding only to the sales which were made on this particular channel, over a defined period.