How do I retreive and handle my orders via API or via my existing software ?
Which e-commerce solutions do you provide integration with ?
IMN offers orders modules for Prestashop, Magento 1, Magento 2 and PlentyMarkets. JTL/Wawi through Unicorn has also developped a plugin for orders.
You will find the modules on the dedicated page here : Plugins
If you use other e-commerce solutions, it might be possible to integrate the IMN API, but your end part will have to be developed by yourself in alignment to the IMN API instructions available here : https://api-docs.imn.io/
Where do I see my orders from the target Marketplaces ?
The orders that you will receive from your target markets (ePRICE, Cdiscount and Kaufland) will be centralized into your IMN Orders section. You can also manage the order status accordingly.
Please note that the eMAG order sync functionality is not available - to consult your eMAG orders for now you need to visit your eMAG back office.
You can use IMN to sync the offers, and consult orders on the actual eMAG platform back office. Note that this applies to eMAG only, for all the other Target Markets, orders are centralized in IMN.
Your orders from target markets will not be visible, though, on your home marketplace.
You will keep seeing your home market orders on your home market, and all the target markets orders will be centralized on IMN.
I don't see the orders from eMAG in my IMN Back-office
Please note that the eMAG orders are managed directly from the eMAG back office, which is easily accessible from the IMN overview straight away.
How can I manage deliveries ?
Please find a recap of the delivery policies for each market - please consult the Marketplace's terms and conditions as these modus operandi can change :
Do the Marketplaces offer Fulfilment Services ?
Which Shipping Company / Courier should I use ?
How can I manage Returns ?
Please find below the respective policies for returns on each marketplace - please consult the Marketplace's terms and conditions as these modus operandi can change :
As any customer request, returns need to be processed within 48 hours on working days. If the value of the returned product exceeds EUR 40.00
(€ 40.01, excl. delivery charges for the initial delivery), the seller has to bear the return shipping costs and provide a prepaid return label.
Otherwise, the customer bears the return costs. The return address must noch be within Germany, but within Europe.
The handling of returns will be directly in the seller backend via the discussion feed with the customer.
The return costs will be beared by the customer only in case of retractation and if the return address is in italy. In all other cases, it will be beared by the seller.
A local return address is not mandatory but highly recommended.
The handling of returns will be directly in the seller shop via the discussion feed with the customer.
The return costs will be beared by the customer only in case of retractation AND if the return address is in France. In all other cases, it will be beared by the seller.
If the merchant wants send a prepaid label, he can do it in the discussion feed too.
Depending on the logistics option for shipping the orders, returns can be handled either by eMAG (fulfilment services), either by the sellers (if they choose to ship directly to the end user).
The return costs are decided exclusively by the seller. Local return address is not mandatory, with the exception of FBE.
How will I be paid for my sales ?
You will be paid for your sales directly by the Marketplaces, following their own payment conditions - Each channel will transfer your funds corresponding only to the sales which were made on this particular channel, over a defined period.